Account Management & Customer Service

Maximise the impact of your customer account managers
Unique workshop & coaching solutions that drive the right behaviours and habits


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Developing Effective & Commercial Customer Account Managers

We provide truly unique & effective development options and combinations to help improve the behaviours & habits of your customer account managers so as to drive real customer advocacy and commercial success across your business

Single facilitator, knowledge based workshops

Interactive workshops to build knowledge and challenge thinking

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Multi facilitator, scenario based workshops

Bespoke, behaviour based workshops providing simulated practise & feedback in a safe environment, with use of film to hugely boost self awareness

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Coaching or Conversation Clinics

1:1 sessions to help identify blockages, and encourage commitment to action or simply to practise an important conversation ready for the real world

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"I will happily refer PDW to anyone I think might benefit. What's in it for me? Easy, the knowledge that I am enabling someone else to share the same experiences and life changes that I have. Asking for a referral really is on the back of a great experience and world class service and doesn't have to be on the promise of a free gift or fee reduction”

Steven Brown

Client Account Manager, Armstrong Watson



Behavioural, perception and self awareness

Customer management best practice

Running effective customer meetings

Leveraging benefits

Handling challenging customers & objections

Negotiating pricing/fees & terms

Why PDW Group?


Because when it comes to behavioural change, most training doesn’t work. We know the reasons why, and we are experts at ‘fixing’ it

Our unique workshop style approach to behavioural change includes personalised scenarios, simulated practise, coaching, in depth feedback, and definitely no PowerPoint

Our state of the art, midlands based development centre uses high quality filming to provide unparalleled self insight and often a real ‘life changing’ delegate experience


Customer Call


Contact us to get started, or ask questions




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Nottingham Head Office

Units 9a & 9b
Colwick Quays Business Park
Nottingham
NG4 2JY
United Kingdom
0115 9404966
hello@pdwgroup.co.uk
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