“There are no hidden costs and you are clear on what you will and won’t provide so there is never cost creep which is above my expectations and experiences with other providers. You work really hard to build great relationships so you understand us as a business which I like and you are really flexible in your style and approach doing what is right for your customer which has exceeded my expectations. You also are willing to support with influencing and putting presentations together to support that influencing which is above expectations. You have also let me use your office space again which helps the relationship aspect. Nothing is ever too much trouble”