Even the best-managed workplaces experience some conflict every once in a while. Whether it’s down to a clash of personalities, a difference in working styles or a disagreement over goals or targets, this conflict can disrupt the workplace and have an impact on everything from productivity to team engagement.
Conflict management training can give team members, and leaders within the organisation, the tools and techniques they need to successfully mediate or resolve disagreements in the workplace. Providing this training can help organisations create a more harmonious and cohesive workforce and minimise the impact of conflict.
All too often, workplace conflict stems from misunderstandings or poor communication. Improving communication skills can help team members to avoid these common issues and effectively resolve any disputes that do come up.
Conflict management training can help team members to become more aware of how they express themselves and how the words they use can affect others. It can also teach them skills such as active listening, a technique that helps professionals to better understand the motivations and goals of their colleagues.
By learning to express themselves more clearly, really listen to others and think in a more empathetic way, conflict management training can significantly improve employee communication skills. This can have a big impact on the smooth running of the organisation, prevent disputes escalating and promote a culture of transparency and respect in the workplace.
Having any level of conflict within an organisation can affect collaboration between team members. This is a serious issue as high levels of collaboration have been shown to improve productivity and boost creativity.
Conflict management training can help team members to better understand different perspectives and different working styles. Through the use of role play and simulations, training can help employees, managers and leaders to become more empathetic and to connect more effectively with those around them.
Building a team that’s more trusting, more cooperative and more collaborative can benefit productivity and boost results.
According to research, it costs the average business £25,000 to £40,000 to replace an employee. It can take a long time for a new team member to build their confidence and learn the skills required for their job. Improving employee retention rates can therefore have a big impact on profitability and productivity.
Team members are more likely to stay at an organisation that’s cohesive, supportive and takes conflict management seriously. So, investing in this specialist training could improve employee retention and help your business to thrive.
Conflict can take up a lot of time, energy and emotion within a business. Teaching team members skills that can minimise conflict and resolve issues fast is an effective way to improve efficiency and make the business a more enjoyable place to be.
Learn more about conflict management training and the opportunities we offer by getting in touch with a member of our team today.
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