360-degree appraisals involve collecting feedback from multiple sources including a person’s supervisors, peers and subordinates. In most cases, participants will also be asked to...
All too often, fast-moving consumer goods (FMCG) salespeople push their products without properly understanding where these items sit and how they contribute to the overall...
Assessment centres are designed to help employers identify the skills, potential and suitability of existing and prospective employees for a specific role or training opportunity....
More often than not, an organisation’s capacity to grow and evolve is defined by the skills, expertise and approach of its team. Investing in employee training and development is...
All too often, salespeople believe that having good negotiating skills means that they get what they want every time. And while this is partially true, to be a really good...
SMART objectives are goals or targets that focus on setting clear goals, monitoring progress and tracking results. The aim is to set goals that are:
Sometimes, we all need a little extra help, support or guidance in order to reach our full potential. Whether it’s because we’ve hit a professional roadblock, want to enhance a...
Almost all of us have experienced a bad manager at some point in our careers. Whether it was the person who failed to give you adequate support in your first job, or the manager...
Middle managers are an integral part of any medium to large organisation. Responsible for acting as the go-between for top-level executives and the employees on their team - and...
A lot of time and energy goes into designing, building and launching a mentoring programme. However, the work doesn’t stop there. In fact, it’s the effort you put in once it’s up...
A lot of the time, we see discussions about being a leader versus being a manager. In reality, businesses need both in order to succeed. Whilst leaders play a vital role in the...
It takes less than one minute to make a first impression. People you meet, whether in person, online or over the phone, will use everything from your body language to your tone of...
Mentoring can expand your team’s skillset, create a collaborative and supportive company culture and help to boost employee retention. Done well, mentoring schemes can be...
Good negotiation skills take time to master. But get them right, and you could walk away from your talks with everything on your wishlist plus a great relationship with the other...
Employee productivity strategies can benefit you, your team and your employer. Efficient working helps to boost productivity, increase customer satisfaction, enhance employee...