The customer management training approach we use to transform customer management capability is unique & highly effective. It is unlike any other training solution available in the market.
Its our experience that customer advocacy is a critical factor in customer behaviour. It affects how likely customers are to buy, to pay higher prices and to keep buying from any supplier.
The reality is that very few companies can site their products or services as their key competitive differentiator. It’s the behaviours of their customer facing people that is often the key difference between maintaining and developing profitable business, and not.
So how do we help our clients to drive customer advocacy?
We work with our delegates to help them transform their skills and behaviours to build and maintain better customer relationships. We help them to properly understand what their customers value, and to then over deliver on these promises.
Our delegates are often territory managers, national accounts teams, sales professionals and customer service teams spanning many different industries. We work with both new and highly experienced customer managers, challenging them to develop powerful customer facing behaviours & habits.
In short, we help our clients and delegates to grow their customer revenues and maximise commercial returns, whilst improving product/service delivery and creating customer advocates.