The customer management training approach we use to transform customer management capability & confidence is unique and highly effective. Furthermore, it is unlike any other solution available in the market.
Its our experience that customer advocacy is the most important factor in how likely customers are to buy, to pay higher prices and to keep buying from any supplier. With fewer companies able to site their products or services as their USP, it is the behaviours & skills of their customer account managers and customer service teams that is often the key difference therefore between maintaining and developing profitable business, and not.
So how do we help our clients to drive customer advocacy?
We work with our clients and delegates to help them transform their skills and behaviours to build and maintain better customer relationships, to properly understand what their customers value, and over deliver on their promises.
Our delegates are often territory managers, national and key accounts teams, sales professionals and customer service teams spanning many different industries. We work with both new and highly experienced customer managers, helping and challenging them to develop powerful customer facing influencing behaviours & habits.
In short, we help our clients and delegates to grow their customer revenues and maximise commercial returns, whilst improving product/service delivery and creating customer advocates.