Define
So ‘what does great look like’?
Solutions here can come in many forms. A full business plan, a people strategy, company values, a competency framework, job specifications, objectives & KPIs are all part of the picture. In short, the more guidance and context people are given, the clearer people are about what is expected of them, and the more likely they are to achieve it.
Assess
So ‘where are we now?”
Assess and measure for individuals via a people assessment centre or 360 feedback initiative.
For the department or organisation, conducting a robust employee engagement survey or customer survey can be a critical factor in understanding how the organisation is viewed by its people and its customers.
Add greater organisational discipline via a KPI scorecard is another area where we help many of our clients.
Develop
So ‘how will we get there?’
Here we work with each client to prioritise the areas for improvement, and agree the what, the when and the how. Examples are…
- Transforming the behaviours and skills of your people in a variety of personal and management disciplines via our unique training and coaching solutions or team development days
- Renewed processes and tools, to help support people in their roles
- On line applications such as HR & Performance management, learning management and talent management
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