Why Invest In Customer Surveys?
As our overall philosophy states businesses that want to deliver market leading profitability should regularly be reviewing the quality of its service delivery to customers.
Customer feedback has been proven to be absolutely critical to long term financial and business performance. This is because of the fundamental principle that customer advocates will buy more from you, are more likely to refer you, are generally less price sensitive, and are more likely to be forgiving of any mistakes that happen with you than customers who are not advocates.
All together these components drive higher profitability.
So whether your customers are the general public, or other businesses, we have a customer feedback solution that can be customised to what you need. We can help you to survey your customers as often as you need to, using our in house web based platforms and valuable insights gained from many years of experience of doing just that for many of our clients.
So what can you expect from a PDW Group customer survey initiative?
The right questionnaire
Our experience and insight will ensure you are asking the right questions in your survey.
The right question types
We always recommend the net promoter score, but we can change the question types and scoring depending on your needs.
Full survey management
Depending on the survey that you want to run, we can either manage the whole process for you or simply provide access to our online platforms.
Branding and customisation
Surveys and platforms can be branded to your needs, including logos, colour schemes and fonts.
In depth reporting
Graphical, PDF and on line reports display the key summary and detail results from the survey. Additional reports can be cut whichever way you want to see the data and the comments.
Executive summary and presentation
Most organisations opt to have a full analysis of the feedback including key messages, with a formal presentation to the board that includes recommendations for action.
Our simple and effective on line platform
Our dedicated on line platform is designed to securely capture feedback from all providers. Our platform is different to many others and has many features which make the information provided more accurate and easy to complete.
Many of our clients conduct a customer feedback survey on an annual basis, or monthly/daily depending on their customer base, services or products.
Year on year progress reports and benchmarking also allows them to see where there investments have paid back, and where needs further attention.