Customer Feedback Surveys
Businesses that want to deliver market leading profitability should regularly consult their customers to obtain critical insights via a customer feedback survey.
Customer feedback has been proven to be absolutely critical to long term financial and business performance. This is because of the fundamental principle that customer advocates will buy more from you, for longer.
Furthermore they are more likely to refer you, are generally less price sensitive, and are more likely to be forgiving of any mistakes that happen.
All together these components drive higher profitability.
So whether your customers are the general public, or other businesses, we have a customer feedback solution that can be customised to what you need. We can help you to survey your customers as often as you need to, using our in house web based platforms and valuable insights gained from many years of experience of doing just that for many of our clients.
Equally, we can provide telephone and face to face options either as an addition to an on line solution, or instead of it.
So what can you expect from a PDW Group customer survey initiative?
Expert Advice – We have been running in depth customer surveys for many years. We are well placed therefore to advise you on all aspects of you achieving high quality customer insight.
The right questionnaire – Our experience and insight will ensure you are asking the right questions in your survey.
The right measurement scale – We always recommend the net promoter score, but we can change the question types and scoring depending on your needs.
Full survey management – We can either manage the whole process for you or simply provide access to our online platforms.
On line Dashboard in ‘real time’ – Graphical and and online reports via your own access to our reporting dashboard which displays the key summary and detailed results from your surveys in real time.
Executive summary and presentation – Most organisations opt to have a full analysis of the feedback including key messages. Furthermore, we can produce and deliver a formal presentation to your board that includes recommendations for action.
A simple and effective on line experience – Our secure and easy to use online platform assists in the collection of quality feedback. Our platform is different to many others, as it has many features which improves the accuracy as well as the user experience.
Many of our clients conduct a customer feedback survey on an annual basis, and many do it on a monthly quarterly schedule, depending on their customer base, services or products.
Yearly progress reports and bench marking provided by us also allows them to see where their investments have paid back. These reports also show what needs further attention.