coaching

What Is Coaching In The Workplace?

22nd April 2018

When you think about your idol, your favourite athlete, musician or actor, what is it that makes them so successful? Is it raw talent, years of practice or perhaps something more....

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Improving Customer Service With A Customer Service Trainer

Delivering World Class Customer Service

19th April 2018

Creating true advocates to some people is the lifeblood of their business, they live and breathe the needs of their customers, being fully attentive at all times and consistently...

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Improving people management cartoon

How to improve people management skills

13th April 2018

"We can't change what we don't acknowledge..." It's a truth universally accepted that unless you are aware of a problem, unless it is quantified or measured in some way, you can't...

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What are the Essential Skills for Good Managers

What Skills Make A Good Manager?

7th April 2018

Firstly, what do we mean by a ‘Manager’? A manager of things, tasks, activities, results or a manager of people, or indeed both? Whether you directly manage people or not; people,...

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What is Management Skills Training

What is Management Skills Training?

22nd March 2018

The phrase management training is one of those “management speak” phrases that seems to make sense to some of us, but can mean lots of different things to many of us!

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Game Changing Management Development

Game Changing Management Development

28th February 2018

PDW Group has been working with Whittingham Riddell, a leading firm of chartered accountants and tax advisors based in Shropshire & Wales on People Development initiatives for the...

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My Apprenticeship so far…

My Apprenticeship so far…

14th November 2017

When I started my apprenticeship role at PDW Group as a Business Support Assistant the term ‘blog’ came into discussion a few weeks after starting, so my line manager and other...

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